# Tickets List

The list of tickets allows you to view/manage the tickets created within your organization.

## How it works

{{% ux-list-how-it-works %}}

{{< staticImage "ux/TicketList/Widget/TicketListWidget.png" "Entity List" >}}

### Filter by Columns

{{< staticImage "ux/TicketList/Widget/ListColumnsFilter.png" "column filter" >}}

### Basic Filter

{{< staticImage "ux/TicketList/Widget/ListBasicFilter.png" "Basic filter" >}}

{{% ux-list-filter-basic %}}

### Advanced Filter

{{< staticImage "ux/TicketList/Widget/AdvancedFilterPanel.png" "Advanced filter" >}}

{{% ux-list-filter-advanced %}}

{{% ux-list-filter-save-and-restore %}}

### Widget Menu

{{< staticImage "ux/TicketList/Widget/MenuActionList.png" "Menu action list" >}}

The following actions can be performed:

- **Download:** Download data in CSV format
- **Create Ticket:** Opens the ticket creation wizard
- **View in map:** Opens the Maps widget, displaying the locations of the entities shown in the table
{{% ux-widget-menu-actions %}}

### Sort and Temporarily Hide Columns

{{< staticImage "ux/TicketList/Widget/SortMenuList.png" "Sort menu" >}}

### Actions per Entity

{{< staticImage "ux/TicketList/Widget/RowActionList.png" "Row actions" >}}

The following actions can be performed:

- **Open ticket information:** Opens a temporary dashboard displaying information related to the ticket
- **Open ticket details:** Opens the widget with ticket information and details
- **Edit ticket:** Opens the ticket wizard to edit the ticket
- **Open device information:** Opens a temporary dashboard displaying information related to the device associated with the ticket
- **Open device details:** Opens the widget with information about the entity and details of the device associated with the ticket
- **Edit device:** Opens the device wizard to edit the device associated with the entity
- **Execute operation:** Executes an operation on the device associated with the ticket
- **Delete:** Deletes the ticket

## Configuration

{{< staticImage "ux/TicketList/Configuration/ConfTicketList.png" "Configuration" >}}

{{% ux-widget-configuration %}}

### Column Selection

{{< staticImage "ux/TicketList/Configuration/ConfTicketListSelect.png" "Data Stream select" >}}

{{% ux-list-configuration-datastream  %}}

### Cell Configuration

{{< staticImage "ux/TicketList/Configuration/ConfTicketListColumnConf.png" "Column configuration" >}}

{{% ux-list-configuration %}}

{{% ux-list-configuration-virtual %}}

{{% ux-list-configuration-actionbutton %}}

{{% ux-list-configuration-advanced %}}

{{% children sort="weight" depth="10" %}}

---