Tickets List

The list of tickets allows you to view/manage the tickets created within your organization.

How it works

Below are the actions that can be performed both within the widget and on the displayed data.

Perform a basic search by entering text that will filter by predefined fields.

Perform a search by selecting the fields to filter by and how to filter by them.

The following actions can be performed:

Download: Download data in CSV format
Create Ticket: Opens the ticket creation wizard
View in map: Opens the Maps widget, displaying the locations of the entities shown in the table
Capture screen: Takes a screenshot of the widget.
Duplicate widget: Creates a duplicate of the widget on the dashboard.
Copy widget: Copies the widget to another dashboard.
Change widget location: Moves the widget to another dashboard.

The following actions can be performed:

Open ticket information: Opens a temporary dashboard displaying information related to the ticket
Open ticket details: Opens the widget with ticket information and details
Edit ticket: Opens the ticket wizard to edit the ticket
Open device information: Opens a temporary dashboard displaying information related to the device associated with the ticket
Open device details: Opens the widget with information about the entity and details of the device associated with the ticket
Edit device: Opens the device wizard to edit the device associated with the entity
Execute operation: Executes an operation on the device associated with the ticket
Delete: Deletes the ticket

Refresh Frequency: allows configuring the data refresh frequency displayed in the list.
Title: widget title. It can be configured to remain fixed in the widget or only be displayed when it receives focus.
About: widget description in Markdown format.

Steps to select and configure the value of a datastream in a column:

Select one or more data streams.
Choose which values from these data streams to display; these will become different columns.
Once selected, click the + button.

Alias: Modify the column name. If nothing is added, it will use the default configured name.
Show entity actions: Allow displaying the actions menu when selecting its value in the cell. If the column is an identifier, this field will be enabled.
Options:
- Modify the cell’s width and horizontal alignment of its content.
- Format the cell’s value.
Pagination: Configure the number of rows to display per page.
Row height: Modify the row’s height and vertical alignment of its content.